Privacy Policy for Cliniva

Effective Date: March 24, 2026

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Cliniva ("the App") is developed and maintained by Serkan Adıgüzel ("the Developer", "we", "us", or "our"). We are committed to radical data privacy. Cliniva is a clinical companion designed exclusively for psychotherapists, and we understand that protecting client confidentiality and Protected Health Information (PHI) is your highest priority.

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This Privacy Policy explains how your data, and your clients' data, is handled when you use Cliniva.

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1. Core Philosophy: Your Data is Yours

We do not want your data. Cliniva is built with a "local-first" architecture. We do not maintain proprietary servers to host, read, analyze, or sell your clinical notes, patient profiles, or financial data.

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2. Information Processing and Storage

On-Device Voice Transcription Cliniva features voice transcription capabilities for therapy sessions. All audio recording and processing occur entirely on your local Apple device (iPhone, iPad, or Mac). Audio files are never uploaded to our servers or any third-party servers.

Local Storage & Apple iCloud Sync Your practice management data—including client profiles, session notes, calendar events, and fee tracking—is stored locally on your device. If you enable cross-device syncing, this data is synchronized exclusively through your personal, private Apple iCloud account using Apple’s secure infrastructure. The Developer has zero access to your iCloud database.

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3. AI Case Conceptualization & OpenAI Integration

Cliniva offers a "Premium AI Copilot" to assist with clinical brainstorming and case conceptualization. When you actively choose to use these AI features, specific text (such as session transcripts or clinical notes) is transmitted to our AI provider.

• HIPAA Compliance: Our AI infrastructure is powered by OpenAI. We operate under a strict Business Associate Agreement (BAA) with OpenAI.

• Zero Training Data: Under this BAA, any clinical data, transcripts, or prompts you submit through Cliniva’s AI Copilot are strictly confidential and are never used to train OpenAI’s public models.

• Best Practices: While the pipeline is secure, we strongly advise users to follow standard clinical de-identification practices and avoid submitting unnecessary Personally Identifiable Information (PII) regarding clients (such as full legal names or addresses) to the AI Copilot.

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4. Analytics and Tracking

We respect your digital privacy. Cliniva does not use any third-party analytics, user tracking, or crash reporting tools (such as Firebase, Mixpanel, or similar services). The only performance data we may see is the anonymized, opt-in crash and usage metrics provided natively by Apple through App Store Connect, provided you have explicitly consented to share this data with developers in your iOS/macOS system settings.

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5. Data Sharing and Selling

We strictly do not sell, rent, trade, or otherwise share any user data or clinical data with advertisers, data brokers, or any external third parties.

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6. User Rights and Data Deletion

Because your data is stored locally and on your personal iCloud, you have complete control over it. You can delete individual client records or session notes directly within the App. To permanently delete all Cliniva data, you can delete the App from your devices and remove the Cliniva data container from your iCloud storage settings.

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7. Professional Responsibility Disclaimer

While Cliniva provides a secure, privacy-first toolset (including on-device processing and HIPAA-backed AI infrastructure), the ultimate responsibility for maintaining patient confidentiality, securing physical devices (e.g., using strong passcodes and biometric locks), and ensuring compliance with local regulatory frameworks (such as HIPAA in the US or GDPR in Europe) rests entirely with you, the clinician.

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or App features. Any updates will be posted on this page with a revised "Effective Date."

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Cliniva's data handling practices, please contact us at: Email: hello@synaptivetechnology.com